Summary Support experienced Account Handlers with renewals, invoicing and client communications both phone and email. Assist in broking and new business, helping to identify and arrange insurance cover for commercial clients across the UK. A great opportunity to gain hands-on experience and build a career in the insurance industry. Wage £15,704 a year Check minimum wage rates (opens in new tab) Training course Insurance practitioner (level 3) Hours Monday - Friday 9am - 5pm 1-hour for lunch 35 hours a week Start date Monday 15 September 2025 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The key elements of the role are: Support Account Handlers by understanding clients’ business activities and gathering the right information to prepare insurance submissions Help source suitable cover by obtaining and negotiating quotations with insurers Communicate professionally with clients and insurers - both over the phone and via email - delivering clear, courteous, and well-structured responses Build strong working relationships by being reliable, approachable, and attentive to client and market needs Where you'll work CREATIVE INDUSTRIES CENTRE WOLVERHAMPTON SCIENCE PARK WOLVERHAMPTON WV10 9TG Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider DAVIES LEARNING SOLUTIONS LIMITED Training course Insurance practitioner (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Identify potential claims fraud and determine the correct action to prevent loss. Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures. Identify and manage insurance risks within the limits of responsibility in line with policies and procedures. Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures. Gather and interpret relevant information to provide a return on insurance decisions. Match client’s needs with available insurance products and services. Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer. Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives. Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral. Analyse data to make evidence based decisions. Apply organisational quality assurance policies and procedures in their role and within the limits of own authority. Apply appropriate method of communication for audience and circumstances. Records, verifies, maintains and where appropriate, shares information. Compliant with relevant governance, policies and procedures. Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion. Balances competing priorities in order to meet deadlines. Builds and maintains positive relationships. Work as part of a team to help achieve results. Training schedule You will work towards your: Insurance Practitioner Level 3 Apprenticeship Certificate in Insurance (Cert CII). (if applicable) Level 2 Functional Skills in English and maths (if required) Training will be via Davies, virtually. 6-hours per week off the job training Requirements Essential qualifications GCSE in: Any additional subject (grade Grade C / 4 or above) Any additional subject (grade Grade C / 4 or above) English (grade Grade C / 4 or above) Maths (grade Grade C / 4 or above) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience About this employer Commercial Insurance Broker http://www.adfinsurance.co.uk (opens in new tab) After this apprenticeship Upon successful completion of this apprenticeship, this role offers a clear path to becoming a key member of the new business or broking team, with the opportunity to grow into a New Business Executive or an Account Handler specialising in renewals - or even develop the versatility to confidently manage both areas. Ask a question The contact for this apprenticeship is: DAVIES LEARNING SOLUTIONS LIMITED The reference code for this apprenticeship is VAC1000334729.