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Position Overview
We are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.
Key Responsibilities
* Client Account Management: Serve as primary on-site support for assigned corporate client facilities; build and maintain strong relationships with client stakeholders and end-users; participate in regular client meetings and service reviews; ensure all services align with client’s corporate standards and brand requirements; proactively identify opportunities to enhance service delivery and client satisfaction; support contract compliance and SLA performance metrics.
* Facilities Operations: Oversee daily operations of corporate office spaces, including multi-floor facilities; coordinate and supervise preventive maintenance programs across all building systems; manage vendor relationships and ensure service delivery meets client expectations; oversee corporate moves, adds, and changes (MAC) projects; ensure facilities support corporate culture and employee experience goals.
* Service Delivery Excellence: Respond promptly to employee service requests and work orders; coordinate with help desk operations and field service teams; manage emergency response procedures and business continuity planning; support corporate events, meetings, and special functions; ensure consistent service delivery across multiple locations; implement client-specific policies and procedures.
* Strategic Support: Assist with annual facilities planning and budgeting processes; support capital project planning and execution; contribute to sustainability initiatives and corporate ESG goals; participate in client strategic planning sessions; support workplace transformation and change management initiatives.
* Compliance & Risk Management: Ensure compliance with corporate policies, building codes, and regulatory requirements; maintain detailed documentation for audit and reporting purposes; support health and safety programs specific to corporate environments; manage insurance claims and risk mitigation activities; coordinate security operations and access control systems.
Required Qualifications
* 3-5 years of experience in corporate facilities management or client services
* Proven track record in corporate real estate or integrated facilities management
* Strong understanding of corporate workplace environments and employee needs
* Experience managing vendor relationships and service level agreements
* Excellent client relationship management and communication skills
* Proficiency in IWMS/CAFM platforms
Technical & Professional Skills
* Advanced proficiency in Microsoft Office Suite and project management tools
* Understanding of corporate workplace trends (hybrid work, activity-based working)
* Strong analytical skills with ability to interpret performance metrics
* Knowledge of corporate procurement processes and vendor management
* Excellent presentation and report writing capabilities
Key Competencies
* Client-Centric Mindset: Deep commitment to understanding and exceeding client expectations
* Business Acumen: Understanding of corporate operations and strategic priorities
* Problem-Solving: Ability to resolve complex issues while maintaining service continuity
* Adaptability: Flexibility to support evolving corporate workplace needs
* Leadership: Ability to influence and coordinate across multiple stakeholders
* Communication: Exceptional verbal and written communication skills
Working Conditions
* Various work locations for the client’s London sites
* Standard business hours with flexibility for emergency response
* Occasional travel to other client locations or corporate meetings
* Professional office environment with some time in mechanical/utility areas
What We Offer
* Competitive salary with performance-based incentives
* Comprehensive benefits package including health, dental, and retirement plans
* Professional development opportunities and industry certifications
This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
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