JOB DESCRIPTION As a Customer Liaison Officer, you will provide a friendly housing management service to your residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team of Customer Liaison Officers across the region. This is a full time, 12-month fixed term contract. This is a field-based role, and you will be required to travel around your patch, Stevenage & Aylesbury. You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. What were looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. Youll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. Due to the location, and nature of this role, you will need a full UK driving licence and access to your own car. You will also be able to demonstrate: Excellent customer service delivery, demonstrating good communication and relationship building skills. The ability to plan and work effectively without high levels of supervision. Ability to work on the go using mobile technology. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience and able to deal with challenging situations and deliver sustainable outcomes. Experience of analysing data and drawing conclusions. Desirable: Experience of working in the housing or property sector CIH Level 3 or working towards. To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you, create your application today! Interviews for this role will take place remotely week commencing 16th March 2026. A basic DBS is required for this role; this will be paid for by The Guinness Partnership. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme