Guest Relations Manager
đź“Ť Central London
đź’° ÂŁ39,000 + Benefits
đź•’ Monday to Friday (40 hours per week)
What’s in it for you?
* Monday to Friday role – a rare opportunity in hospitality
* Excellent holiday allowance
* Pension contributions
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme
* 24-hour employee support helpline
* Access to “Choices” – discounts across retail, hotels, cinemas and more
* Industry-leading training and development through the Portico Training Academy
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
The Role
Portico is recruiting for a Guest Relations Manager to join one of our most prestigious Central London locations.
This is an exciting opportunity for a hospitality professional from a 4 or 5-star hotel background to transition into a corporate environment, without losing the high standards and personalised service you’re used to delivering.
You will take ownership of the front of house experience, leading a small team and ensuring every guest, visitor and colleague receives a seamless, polished and memorable welcome.
This is a high-profile, flagship environment, where attention to detail and service excellence are key.
Key Responsibilities
* Lead, coach and inspire a front-of-house team to deliver exceptional service
* Act as the face of the client environment, creating a warm and professional welcome
* Manage the end-to-end guest journey, ensuring a seamless and personalised experience
* Engage confidently with senior stakeholders and VIP guests
* Assist with overseeing daily front-of-house operations, ensuring consistency and efficiency
* Identify opportunities to elevate service standards and enhance the guest experience
* Maintain impeccable presentation across all client-facing areas
About You
* Background in luxury hospitality (4/5-star hotel experience preferred)
* (e.g. Guest Relations Manager, Front Office Manager, Concierge Manager, Guest Experience Manager)
* Proven experience leading or supervising a team in a high-end service environment
* A natural host with a passion for delivering exceptional guest experiences
* Confident communicator, comfortable engaging with senior stakeholders
* Highly organised, proactive and calm under pressure
* Immaculately presented with strong attention to detail
If you’re currently working in a luxury hotel and looking for better work-life balance, whilst still delivering a premium level of service, this is an ideal next step for you.