We are looking for Customer Service Advisors to join us on an 11week Fixed-Term Contract.
Start date: 03/11/2025
Contract Duration: 11weeks
We have an exciting opportunity to join us as a Customer Service Advisor. Were obsessed about providing our customers with the ultimate delivery experience. In this dynamic role youll contribute to this experience by supporting our internal and external customers. Youll support Client's & Customers who have had their service impacted and create resolutions to protect and develop our brand. Youll be proactive in investigating and resolving complaints & enquiries via phone and email, also working alongside our Depot & Delivery teams when required. We run our business with customers at the heart of what we do, and this is reflected in our forward-thinking Customer Service Team.
Interested? Take a look at the below to understand what you'll be doing in your role as a? Customer Service Advisor at Evri!
Youll provide customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.
Youll thrive in a busy contact centre environment as well as independently when required.
Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
Meeting Customer Satisfaction and first-time resolution objectives to ensure the customer is at the heart of what we do.
Identify the root cause of the enquiry/complaint and find the appropriate solutions for the customer and ways to prevent recurrence.
Ensure that CRM is updated to record every stage of the investigation and the customer is kept informed within agreed SLAs.
Being the voice of the customer, working in collaboration with (but not limited to) Couriers, Delivery Teams, Contractors and our Parcelshop network to investigate all enquiries/complaints.
Still interested? Great news! We are looking for:
Proficient use of MS Office, Word, Excel, Outlook.
Good Maths and English skills written and verbal.
Ability to work under own initiative, with quick decision making and problem-solving skills.
Effective communicator at all levels.
Demonstrate confidentiality and professionalism when having access to critical or sensitive information, establishing trusting relationships.
Be a problem solver with excellent attention to detail.
At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
Were excited for the future. Lets deliver it together.
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