About the role
Please Note: This is a part-time position, 15 hours per week, including Saturday and Sunday work.
As a Technical Support Partner, you will be customer-facing and serve as the first point of contact, providing technical expertise on electrical products sold at John Lewis. Your role involves resolving technical queries with the high-quality service we are known for.
You will diagnose and troubleshoot product issues and liaise with repairers and suppliers to ensure quick resolution for customers.
Key Responsibilities
This is a fast-paced, customer-facing role. Your daily tasks will include:
* Providing exceptional customer service with empathy regarding their product issues.
* Keeping customers informed about product repairs.
* Following business systems and processes to minimize loss and protect profitability.
* Troubleshooting technical issues as the first point of resolution when possible.
* Supporting the shop team with general shop-keeping and customer service tasks.
Essential Skills and Experience
* Good communication skills to engage with third-party suppliers and internal stakeholders.
* High level of product knowledge and technical expertise.
* Experience in technical support.
Desirable Skills and Experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
About The Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. We are driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, working together with kindness and respect. We embrace diversity and foster an environment where everyone can thrive.
Important Points to Note:
* Some roles may require pre-employment vetting, including DBS checks. If so, you will be informed during the recruitment process.
* Apply promptly, as vacancies may close early due to high application volumes.
* We support flexible working arrangements, such as flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
#J-18808-Ljbffr