About the Trust
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision: "Working together to provide outstanding care for our community."
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated "Good" with inspectors reporting that we have made significant improvements. The Trusts overall rating has also improved to "good".
Our Values
* Compassionate in our thoughts, words and actions
* Aspirational and have a true desire to be dynamic and to innovate
* Resourceful and responsible in the way we work and live
* Excellent in our development, fairness and sharing best practice
Job Details
Full‑time ward clerk to help support our busy Respiratory Unit. Hours will be 8:00 am to 4:00 pm with flexibility when required.
Qualifications
* Prior experience as a ward clerk in a hospital would be beneficial
* Knowledge of the EPR system is essential
* Strong communication skills are essential
* Ability to handle telephone conversation effectively whilst maintaining confidentiality and professionalism
* High standard of computer literacy
Responsibilities
* Report to duty punctually and prepare for the days activities.
* Support the ward team in planning and coordinating the days inpatient schedule (admissions, discharges, transfers, investigations).
* Ensure documentation is ready for ward rounds, MDT meetings, and other scheduled tasks.
Outpatient Appointment Booking
* Arrange and book outpatient follow‑up appointments as directed by clinical staff.
* Ensure appointment details are correctly recorded in the hospital system and communicated to patients and their families.
IT and Systems Competency
* Operate hospital information systems efficiently, including:
o EPR (Electronic Patient Records)
o Microsoft Teams (for communication and virtual meetings)
o Microsoft Word & Excel (for documentation, data entry, and reporting)
* Troubleshoot minor system issues or elevate to IT support when necessary.
Confidentiality and Data Protection
* Handle patient information with the utmost confidentiality, adhering to hospital policies and legal framework.
* Ensure all patient files, records, and computer data is stored securely and accessed only by authorised personnel.
Resource Management
* Monitor the use of administrative and clinical supplies on the ward.
* Use office equipment and consumables responsibly to minimise waste.
* Report shortages or maintenance issues in a timely manner to the appropriate department.
Communication and Collaboration
* Serve as the first point of contact for visitors, staff, and patients regarding non‑clinical queries.
* Liaise with multidisciplinary teams (nurses, doctors, allied health professionals, administrative staff) to ensure clear and effective communication.
* Relay messages, update patient statuses, and follow through on ward‑based tasks promptly.
* Public‑facing role requires strong communication skills.
Documentation and Filing
* Maintain accurate and up‑to‑date patient records.
* File paperwork efficiently, ensuring accessibility for authorised staff.
* Assist with scanning, copying, and archiving of documents in accordance with hospital policies.
Support for Clinical Team
* Prepare patient notes and relevant documents for ward rounds or MDT meetings.
* Assist with the administrative aspects of admissions, discharges, and transfers.
Health and Safety / Infection Control
* Follow infection control protocols when handling documents and equipment.
* Report any health and safety concerns to the relevant manager immediately.
Other Duties
* Undertake any additional clerical or administrative tasks as required by the ward manager or senior nurse.
* Participate in training sessions to update knowledge and skills relevant to the role.
Benefits
* Flexible working opportunities and a strong emphasis on work‑life balance
* Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part‑time staff
* NHS pension scheme
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On‑site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable storage for cycles
* Bus to work scheme
* Excellent rail and bus links
* A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail
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