Customer Service Representative
Provide timely, accurate and professional customer service to policyholders, brokers and partners for Morton Michel products and services. Handle enquiries via phone, email and web chat, ensuring excellent customer experience while following procedures, systems and regulatory requirement.
What you’ll be doing:
Communicate with customer using a variety of customer contact systems, e.g. phone, e-mail, Live Chat, to sell, retain and transact policies
Provide customers with relevant product information that is clear, fair, and not misleading allowing them to make an informed decision
Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
Provide a great customer experience that enables higher sales conversion, retention performance and customer satisfaction scoring
Always treat customers fairly
Ensure you keep up to date with your own personal development including the mandatory regulatory standards
Proactively influence a positive culture within your team to help improve performance and staff satisfaction
Demonstrate a competent level of product, system and technical knowledge through regular training and assessment
Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified
Demonstrate ability to work both individually and as part of a team.
What we're looking for:
Excellent verbal and written communication skills with strong telephone manner.
Active listening and problem-solving skills with a focus on first-contact resolution.
High level of accuracy and attention to detail in all customer and policy records.
Ability to prioritise workload, manage time effectively and work under pressure during busy periods.
Customer-focused mindset with a professional, empathetic and resilient approach.
Team player, adaptable and open to change, with a positive attitude to learning.
Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out.
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