Availability Window
Availability windows as the weeks are requested: Tuesday 05:30 to 13:00, Thursday 11:00 to 18:00, Saturday 15:00 to 23:00. The times you are available will be used to schedule contracted hours, with 3 weeks notice of exact shifts. We are happy to be flexible if your available times closely match but are not exact.
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Our policy is to offer new colleagues a minimum of 16 guaranteed hours each week. If you prefer to work fewer hours (to a minimum of 12), there are opportunities for this too and we would still love to hear from you.
Note: Tesco will only recruit individuals who have passed the school leaver age. Other age-related restrictions may apply for certain roles or shifts.
About the Role
Customers are at the heart of everything we do. It takes a lot of great people to run a store, and a great Shift Leader to support them all and keep things running smoothly. You’ll face interesting challenges as you oversee the store from the shop floor and strive to make things better for customers, colleagues and communities, every day.
As a Shift Leader you’ll:
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts and coordinate the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping them leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to keep the store safe for customers and staff
* Maintain understanding of store performance and assist managers in actions to improve operations
* Lead from the front and set a great example for colleagues
Note: You need to be 18 or over to apply for this role.
Role Principles and Responsibilities
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover with safety in mind
* Being the go-to person for day-to-day queries in the absence of a manager
* Keeping the store clean, tidy, and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing great customer service by listening to customers first
* Keeping the team informed on communications, changes, or updates
* Staying knowledgeable about store performance and seeking ways to improve operations
* Coordinating store improvements and removing obstacles to great service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues who provide great service
Qualifications and other notes
* To be a great role model by delivering thoughtful customer service
* Build strong, long-lasting relationships with colleagues and foster an inclusive team
* Clear communication using various methods to keep the team informed
* Comfortable taking the lead and overseeing the store in the absence of the Manager
* Good decision-making and flexibility to adapt to change for customers and colleagues
* Motivating and inspiring the team to exceed expectations
* Curious and proactive in seeking ideas to serve customers, communities, and the planet
Our vision at Tesco is to become every customer's favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day. We are committed to diversity, equity and inclusion and to an accessible recruitment process. We welcome chats about flexible working and other arrangements to support employees.
Please note: We may close roles earlier than listed if a large number of applications are received. We will provide feedback to candidates who attend interviews where possible.
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