A job like no other. Do you have what it takes to provide the right response to emergency and non-emergency calls? We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan. As a service advisor, you’ll be at the heart of what we do, responding to both emergency and non-emergency calls – providing essential support, reassurance and guidance to those who need it most. You’ll also help record and assess information – ensuring calls are accurately logged and the appropriate police response is deployed. If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor. Apply now and we will guide you through each stage of the process or, if you have questions, speak with one of our recruitment specialists: RecruitmentTeam1@scotland.police.uk Why join us? Competitive salary starting from £32,160 (full time), with annual increments Full-time or part-time shift patterns 28 days annual leave and 6 public holidays Local government pension scheme for long-term security Ongoing training to develop your skills Opportunities for career progression and professional growth Comprehensive wellbeing support and dynamic work environment Exclusive discounts and savings through our rewards and benefits network A supportive and accessible workplace Wonder what it’s like to work here? Hear from Rachel as she shares her experience working in Bilston Glen and why she thinks the being a service advisor is a job like no other: Rachel’s story Your journey to joining our team If you meet shortlisting criteria, you will then progress through the selection process, which includes: Competency based interview – assessed against the following values: We are emotionally aware We take ownership We are collaborative We deliver, support and inspire We analyse critically We are innovative and open minded Half-day selection centre – includes: Call taking Assessing and prioritising information Identifying locations Numeracy, general and geographic knowledge Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute The half-day selection centres will take place at 0845, 0915, 1300 or 1315 : Jackton- 14th June Jackton- 9th August Bilston Glen- 10th August Bilston Glen- 13th September Full details regarding this vacancy can be found in the attached Role Profile. Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.