The Resident Liaison Officer (RLO) is a comprehensive and multifaceted role, central to the smooth operation and successful delivery of projects within a residential setting. The primary responsibilities of an RLO revolve around serving as the critical link between the project management team, contractors, and the residents affected by construction or renovation works. TASKS Building Relationships - An RLO must establish and maintain strong relationships with residents through various communication methods, including in-person meetings, phone calls, and digital correspondence. Similarly, building solid relationships with internal stakeholders (e.g., Project Manager, Contractor Manager, Site Managers, Quantity Surveyor, and tradespeople) and external stakeholders (e.g., client project teams and property management companies) is crucial. Coordination and Communication - The role involves booking residents for investigations or works, updating reports and trackers for the site management team, and dealing with any issues or concerns from residents. This includes liaising with individual property management companies and attending both internal and external project meetings. Quality Control and Compliance - Conducting spot checks around the site to ensure living conditions are satisfactory and addressing any discrepancies immediately. The RLO will serve as the project manager's representative, focusing on specific duties related to resident eng...