Overview
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.
Shift patterns
Wednesday to Sunday, hours between 22:00 and 06:12. Flexibility is required due to operational needs.
Responsibilities
* Leading a dedicated team of full and part time employees, holding regular one-to-one and team meetings and reviewing the area's performance and plans daily.
* Championing health and safety initiatives, increasing efficiency, and identifying areas for improvement.
* Supporting the Shift Manager and providing a high quality of service to customers; ensuring all operational targets are met.
* Managing your team's sick absence, attendance, training and development, and participating in our programme of continuous improvement.
Skills and experience
We are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. Please demonstrate evidence on your CV of the following:
* Leadership Focus: Ensure basics are right, take a 'one company' approach, create positive energy, implement strategy, and communicate to engage both heart and brain.
* People Focus: Value diversity and inclusion, delegate, coach, empower and provide feedback, develop talent, collaborate, and support others' needs and perspectives.
* Resilience Focus: Be approachable, provide reassurance, adapt to new challenges, communicate regularly, and remain positive under pressure.
* Achievement Focus: Strive for excellence, question and share learning, coach teams, hold colleagues accountable, and deliver results.
* Improvement Focus: Drive transformation, reduce costs, embrace new practices, make informed decisions, and implement improved processes to meet customer needs.
* Customer Centric Focus: Foster a customer-first culture, improve customer experience, monitor service goals, and promote changes that enhance end-to-end service.
Application and assessment
Application process: If you are interested in applying, please complete your application online and submit your current CV.
Assessment: The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise on the day.
About Royal Mail
Royal Mail is a well-loved brand with assets, infrastructure, and scale; we are committed to being the best delivery company in the UK and across Europe. We value trust and our people. We are committed to inclusion and representing diverse communities, and we welcome applications from all individuals. We are Gold signatories to the Armed Forces Covenant and especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
Salary and location
Salary £35,294–£38,207 (dependent on experience); Night Shift allowance; 10% bonus potential; 25 days annual leave; generous pension scheme. Full time, Permanent. Yorkshire Parcel Hub, Wakefield Europort, Normanton, WF6 2XX.
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