SMB Team Manager (Position located in London or Leeds)
London, England
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The SMB Team Manager (International) is responsible for motivating and coaching a team of RegionalAccount Managers, ensuring that they exceed quota in sales on a consistent basis and that the territory they manage delivers its revenue goal for the month, quarter and year. This position will own their own pipeline while acting as a mentor to sales reps to exceed their monthly sales quota by targeting New business opportunities.
Responsibilities:
* Support a strong team of 5-8 Regional Account Managers into world class sales professionals in coordination with the trainers and coaches
* Continuing to maintain and build a healthy, personal sales pipeline in order to exceed reduced monthly target
* Lead weekly team meetings and 1:1s to keep individuals aligned and provide support.
* Follow up with projects with team e.g. closed-lost reignite campaign, 6th sense marketing campaign
* Support Regional Account Managers by assisting with closing deals by tags, handling customer objections, and reactivating dark deals
* Support Sales Director with other duties as assigned.
* Be a model sales reps and serve as an example in all areas including admin, closing, negotiating, prospecting and other sales techniques that are necessary to be a Rockstar
* Serve as the first point of contact for the SMB team to answer general questions, provide advice and best practices
* Act as the voice of their SMB team e.g. represent at internal meetings, organization best practice sessions, collect input and identify trends
* Monitor the statistics for the Regional Account Managers within the assigned territory and identify any discrepancies in reporting
* Identify trends and areas of improvement in the SMB team and coordinate with the Sales Director to advise on training and development.
* Provide genuine recommendations as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organizations gives significant weight
Requirements:
* Minimum 1 years experience as a Regional Account Manager
* Experience with Salesforce preferred
* Experience with Gmail and Google Docs
* Experience with MS Office (Word and Excel)
* Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
* Excellent verbal and written communications
* Excellent time management and organization skills
* Strong collaborative and teamwork skills
* Strong analytical, strategic mindset, and negotiation skills
* Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of prospects
* Passionate about business and willing to go the extra mile
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits .
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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CONSENT TO DATA PROTECTION POLICY FOR JOB APPLICANTS (“POLICY”)https://www.knowbe4.com/job-applicant-data-protection-policy-united-kingdomBy checking below and submitting this application,(a) you acknowledge that you have read, understood, and agreed to the above linked Policy, and consent to the collection, use, and/or disclosure of your personal data by us for the purposes set out in this Policy; and(b) in the event that we have received your job application or personal data from any third party that you have been engaged with (e.g., a recruiter agency, etc.), you warrant that you have duly authorised such third party to disclose your personal data to us for the purposes set out in this Policy. * Select...
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