Job Description
Lettings Manager
Your new companyWe are seeking an experienced property professional to lead and manage a varied portfolio of commercial and residential lettings, including office accommodation and temporary/social housing. This role is responsible for maximising occupancy, minimising void periods, and ensuring all properties are maintained to a high standard while remaining fully compliant with statutory and contractual requirements. A strong focus on tenant engagement and delivering a high-quality, customer-focused service is essential.
Your new role
* Property & Tenancy Management / Void Management.
* Develop and implement strategies to reduce void periods and maximise occupancy across the portfolio.
* Monitor performance, analyse trends, and recommend improvements to increase utilisation.
* Coordinate marketing and promotion of available properties and liaise with internal housing teams.
* Act as the main point of contact for tenants, ensuring queries and issues are resolved efficiently.
* Build and maintain positive tenant relationships through clear and proactive communication.
* Implement feedback mechanisms to improve service delivery and tenant satisfaction.
* Monitor rental income and arrears, ensuring effective debt management processes are in place.
* Manage budgets, ensuring cost control and achievement of income targets.
* Ensure compliance with all relevant regulations, including health & safety, housing legislation, and data protection.
* Produce regular KPI reports covering occupancy rates, void turnaround, arrears, and tenant satisfaction.
* Present insights and recommendations to senior stakeholders to drive continuous improvement.
* Support the sourcing and acquisition of additional properties in line with strategic objectives.
* Conduct market research and financial appraisals to inform investment decisions.
* Oversee onboarding and integration of new properties into the portfolio.
* Work closely with internal teams including Housing, Property Services, and Finance, as well as external partners to ensure seamless delivery of services.
What you'll need to succeed
* Proven experience within commercial lettings, property management, or social housing.
* Strong understanding of property legislation, tenancy agreements, and compliance requirements.
* Excellent communication and stakeholder management skills.
* Experience managing budgets, income targets, and financial performance.
* Strong organisational and multitasking abilities.
* Data-driven mindset with experience in reporting and performance analysis.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4796168