My client based on the outskirts of Huntingdon are currently recruiting for a customer service executive to join thier team on a full time permanent basis.
Hours: Monday - Friday 9am - 5:30pm
Salary £25-27,000 DOE
Own transport required due to location
Main responsibilities:
· Process orders, wholesales and proactive sales teams
· Advise customers of any issues with orders
· Take payments from customers without a credit account
· Check all orders placed through the website and advise customers of any issues
· Liaise with the sales teams to resolve any issues with orders
· Upsell / cross sell items wherever possible
· Liaise with suppliers to make sure orders being delivered directly to site are acknowledged and the customer updated
· Process orders for hire equipment and ensure the order is despatched on time, make sure the hire agreement is signed and returned, and the order is invoiced
· Arrange for hire equipment to be collected once the hire period has come to an end
· Monitor the delivery service inbox and make sure customers are notified of any delays or issues with the delivery of their orders. Work closely with the logistics team to make sure all customers get the highest level of service
· Monitor the UK customer service box and deal with any enquiries or issues that come through
· Liaise with QC to arrange for stock to be checked/counted and correct goods sent out when required
· Arrange for replacement orders to be sent out when damaged or faulty goods are received by customers
· Look into any orders that have been processed incorrectly and take the necessary action to rectify the issues
· Deal with any return requests from customers ensuring all the correct steps have been taken and have been processed on Sage
· Deal with any invoice queries that are submitted
· Remind customers to collect their orders that they want to collect from the company rather than having delivered
· Help to cover the sales telephone lines over lunch times
· Attend product training sessions
If you have the skills and experience listed above please send your CV to (url removed) or call (phone number removed).
INDHUN