Join to apply for the Support Technician role at Studio di Architettura Andrea Della Sala.
Hours: 37.5 hours per week
Salary: Competitive
Ref No: HRJOB10439
Business Unit: Central Services
Location: Loughborough, Leicestershire
Open To: Internal and external candidates
About The Role
The Support Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities include installing and upgrading hardware/software and performing troubleshooting of end user issues. The role requires technical troubleshooting abilities and excellent customer service skills.
About You
To be successful in this role, we're looking for you to have:
1. Third Level Education or Equivalent
2. Full current driving licence
3. Significant experience in Desktop Support
4. Working knowledge of Microsoft Office products
5. Proficient in the use of Active Directory and Windows Operating Systems
6. VDI Desktop Support
7. Smartphone configuration
8. Ability to organise, plan and prioritise tasks within a high volume, time-focused environment
9. Ability to maintain a high level of accuracy and attention to detail in all work undertaken
10. Proven methodical, analytical and organised approach to tasks
11. Ability to adapt to and implement new technologies
12. Quality focused with proven ability to adhere to and identify improvements to Standard Operating Procedures
13. Excellent communication skills (verbal and written)
14. Takes full responsibility for all tasks assigned and ensures successful closure/resolution.
15. Ability to mentor members of the team in areas of expertise.
The following criteria would also be beneficial to your application, but is not essential:
1. SCCM Support and Administration
Reward
For the successful candidate, we offer an attractive benefits package which includes a competitive salary, annual bonus, employer pension contributions, 34 days paid annual leave, healthcare benefits and much more.
To Apply: Apply online by submitting a CV that details how you meet the essential and desirable criteria.
Closing Date: 21 March 2025 at 1700 hours.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CVs received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Seniority level
Entry level
Employment type
Part-time
Job function
Information Technology
Industries
IT System Training and Support
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