Customer Experience BI Developer | Hampshire | £50-60K + Benefits The Company:Join a pioneering service dedicated to simplifying the lives of motorists. Backed by a multinational corporation, they're rewriting the rules to ensure drivers get what they need hassle-free. Their mission is straightforward: to streamline the entire process.• Unique opportunity to join a rapidly growing start-up• Be part of building a brand you'll be proud of• Energetic team environment with room for innovation• Backing from a major multinational companyThe Role:Are you ready to revolutionize the way motorists experience customer service? As a Customer Experience BI & Performance Reporting Developer, you'll play a pivotal role within our client's Customer Experience Team, contributing to the award-winning data function. Here's what you'll be up to:• Develop, maintain, and optimize reports and dashboards using Power BI• Provide real-time monitoring of service delivery• Collaborate with various teams to define and document metrics • Automate manual data processes to increase productivity• Maintain consistent data models, reporting tools, and methodologies• Proactively identify system improvements to support data-driven decision-making• Build strong working relationships with key stakeholdersYour Experience:Are you the data-driven problem-solver we're looking for? Here's what we need:• 3+ years of experience in a technical role, with a focus on data visualization• Demonstrated experience delivering MI/BI in fast-paced contact centre environments• Proficiency in Power BI and SQL• Strong communication skills, both written and oral• Experience with Zendesk or similar ticketing systems• Attention to detail and strong time management skillsNext Steps:If you're ready to join a dynamic team and make a difference in the automotive industry, don't wait! Apply now or get in touch for more information. This Customer Experience BI & Performance Reporting Developer role is in high demand and won't be available for long. We look forward to hearing from you!