Secretarial Assistant/Audio Typist - Peterborough
Band 2
Job overview
To provide efficient and comprehensive medical secretarial and administrative support within the Dermatology and Plastic Surgery Department.
Main duties of the job
To perform all allocated secretarial and administrative tasks required to meet the needs of a very busy service.
* Dealing with telephone enquires both internal and external
* Dealing with incoming and outgoing post
* Direct administrative support to Consultants and nurse specialists
* Dealing with emails
*Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*
Working for our organisation
We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area.
In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet.
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Detailed job description and main responsibilities
Utilising CAREFLOW (Patient Administration System) E-Track, EPRO, EVOLVE, ClinicMan, ICE and MS Teams to provide an efficient service for patients, staff and visitors, when required.
To utilise other software packages, as required, to maintain records for audit directly relevant to the post.
Support the smooth running of the Dermatology and Plastic Surgery Department.
Respond to enquiries from clinics and wards (personal and telephone) ensuring good communication and appropriate referrals.
Knowledge of the secretarial work within the specialty enabling appropriate support with workloads.
Demonstrate initiative tact and ensure confidentiality is maintained at all times.
To liaise with patients, consultants/teams, pre-assessment centres, wards, and other departments and communicate with patients, relatives and other hospitals.
Person specification
Education and Qualifications
* Educated to GCSE level standard English Language at Grade A – C (or equivalent)
* Audio typing qualification or relevant experience
* NVQ II in Business Administration
Experience
* Demonstrate an understanding of customer care/ability to work with sensitive and confidential information
* Experience of working with the general public and/or professionals
* Experience of using MS Office, particularly MS Word and Outlook
* Experience of working within the NHS and an understanding of medical terminology
* Experience of using Hospital systems, for example PAS (Patient Administration System)
Knowledge
* Knowledge and understanding of Confidentiality and the Data Protection ACT
* Ability to adhere to Policies and Procedures
* Understanding and working practice of NHS performance targets including 18-week referral to treatment times
We welcome applications from people who need a Skilled Worker visa, as long as the role is on the list of eligible jobs and meets the required salary. Please check your eligibility for a Certificate of Sponsorship before applying: Check if you need a UK visa – GOV.UK .
Make sure you provide full and accurate details of your immigration status on your application. If you’re applying from outside the UK, you’ll need to provide a criminal record certificate for any country where you’ve lived for 12 months or more in the last 10 years.
If you’re applying for a role in health or adult social care, you may be eligible for a Health and Care Worker visa instead. It costs less and you won’t need to pay the annual health surcharge.
We may close this vacancy early if we receive enough applications, so please apply as soon as you can.
Employer certification / accreditation badges
Application numbers
This vacancy may close earlier if it received a high number of applications and therefore we recommend that you complete and submit your application in good time to avoid disappointment.
Name Pauline Waterfall Job title APC for Dermatology & Plastic Surgery Email address pauline.waterfall@nhs.net Telephone number 01733 678640
If you have problems applying, contact
Address North West Anglia NHS Foundation Trust
Resourcing Department
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambs
PE29 6NT
Telephone 01480 847491
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