Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
1. Provide support and co-ordination to the Office of the CIO and the Digital senior leadership team to help them manage all aspects of Digital change to meet objectives, meet defined standards and maintain an excellent service to help Christie staff care for our patients.
2. Working in partnership with the digital SMT, Trust corporate and clinical departments in monitoring the delivery of digital strategy and improvement goals to meet key national and local standards.
3. Support the Digital Business Service Lead in monitoring and reporting on operational, project and business activity across Digital Services.
4. Contributes to the development of Trust-wide digital change policies and frameworks, ensuring that change initiatives align with national digital strategies and regulatory standards.
5. Responsible for tracking Digital change activity through established data reports and dashboards and working with the Digital Business Service Lead to identify and resolve anomalies or concerns the data reveals.
6. Presents changes at the weekly Digital Triage committee and presents new changes, progress and variance to the change portfolio at Divisional Review committee.
7. Lead on digital changes with specialist knowledge and autonomy in order to achieve timescales and aims of the changes and delivered across the Trust Work closely with senior Trust operational staff and stakeholders on progress where change is required.
8. Ensures changes have well explained and appropriate governance, such as change initiation documentation, with milestones and evaluations in place to ensure change progress and assurances are met.
9. Identify, report and update risks as part of a formal risk register.
10. Develop escalation plans and business as usual plans so that environments of care know what to do when systems malfunction.
11. Regularly monitors and reviews plans, adjusting for change considering local need and response to changes in national policy or Trust strategies.
12. Produce and present reports on changes to relevant managers and Trust Committees.
13. Works closely with national and regional partner organisations, such as NHS England and Greater Manchester Combined Authority on designated changes.
14. The role requires frequent, prolonged concentration when analysing highly complex data, developing business cases and preparing reports, often under pressure of competing deadlines and frequent interruptions.
15. Summarises information and analyses data from a range of sources to develop business plans and timescale for delivery of the change aims.
16. Interprets national guidelines for the Trust relevant to the delivery of Digital change.
17. Collaborates with senior operational, clinical and multi-disciplinary staff, stakeholders, external agencies and service users in developing and delivering plans for the relevant change.
18. Leads post-implementation evaluations, audits and formal reviews of digital changes, ensuring lessons learned are captured, disseminated and embedded into future practice. Contributes to the wider NHS digital transformation evidence base through case studies and evaluation reports.
19. Contributes to services reviews ensuring that any changes that have been implemented are in line with Trust strategy and best practice.
20. Communicates highly complex, sometimes contentious and sensitive information relating to specific service changes. This would need highly developed communications skills in order to deliver complex information, persuade and negotiate change.
21. Regularly negotiates with Heads of Departments and senior operational staff in a financially constrained health economy regarding delivery of change and impacts on services, often in contentious situations. Frequently required to manage sensitive HR matters within the Digital Change Team including performance management, conflict resolution and sickness absence.
22. Persuades and influences change teams and stakeholders regarding change aims and timely completion.
23. Builds and maintains strong relationships with Heads of Departments, senior staff, stakeholders and national groups related to the change.
24. Responsible for managing and monitoring delegated budgets associated with Digital Change projects and programmes, ensuring value for money and that spend remains within allocated financial limits. Undertakes option appraisals and monitors supplier spend against contract deliverables.
25. Where external funding has been allocated, the post holder will monitor the spend in its entirety within the timeframes that have been allotted for the changes in the portfolio.
26. Recruits and manages the Digital Change Team to deliver change aims and deliver as required.
27. Manages project support staff as relevant to projects. Oversees the recruitment, interview and retention of staff required to deliver.
28. Provides support and learning opportunities to others to improve their knowledge, especially in relation to the specific project and designs teaching material regarding the new change. Delivers this in appropriate format i.e. on ward or in classroom settings.
29. Leads on appropriate coaching, mentoring, resource planning, performance management and individual development need to achieve the change aims.
30. Analyses and interprets data to develop change plans and update reports of change activity.
31. Ensures compliance with policies and procedures and supports development of appropriate systems and processes within Digital change.
32. Utilises relevant software systems to record information e.g. Excel, Patient Administration Systems, Datix, MS Project, Online Change Tracking.
33. Accountable for the integrity, accuracy and security of complex digital change information including performance dashboards, risk registers, benefits realisation frameworks and project documentation. Ensures data is accurate, maintained, and reported at SMT and Trust Committees to support decision-making.
34. Actively promotes equality of opportunity and diversity in changes.
35. Frequent VDU use is required in order to produce complex reports and analyse information.
36. The post holder will frequently have to adapt to changing priorities and refocus work of self and others on new priority areas as they arise.
37. Other tasks and duties may be determined by appropriate line manager as the role develops.
38. Responsible for ensuring compliance with Information Governance standards when managing, reporting and storing sensitive data.
39. Deputise for the Digital Business Service Lead as requested.
Person specification
Experience
Essential criteria
* Experience of working in the NHS in a management or leadership role
* Experience of working closely with Senior Clinicians and Managers
* Experience of project management
* Service planning and working in multi-disciplinary environment
* Specialist knowledge in the field of Change Management.
* Leading on change and service development
* Evidence of previous contributions towards developing clinical or administrative practice
* Experience in report writing and/or production of business/operational cases, including benefits realisation, post-implementation evaluations and lessons learned reporting.
* Experience of managing budgets or financial resources to support delivery of change or project outcomes.
* Experience of leading sensitive HR issues within a team, including performance management and conflict resolution
Desirable criteria
* Leadership on NHS service projects and programmes
* Evidence of leading/managing change management initiatives
Skills
Essential criteria
* Excellent communicator, demonstrating tact and diplomacy, able to work in multi-disciplinary environments
* Able to work to demanding timescales
* Presentation skills, written and verbal
* Able produce high standard written reports and documents
* Able to work independently
* Ability to analyse, interpret and convey highly complex, sensitive or contentious information to senior stakeholders, often under pressure of competing priorities.
* Negotiation and facilitation skills
* Ability to operate multiple IT software packages including, email, word processing, spreadsheets, databases, presentation packages and Trust Information systems
Desirable criteria
* None listed.
Knowledge
Essential criteria
* Comprehensive understanding of performance targets relevant to clinical and administrative services in a healthcare setting
* Understanding of project management principles
* Understanding of change management theory
* Knowledge of NHS planning processes
* Detailed understanding of NHS financial processes and budget management in the context of service or digital change
* Applied knowledge of benefits realisation, evaluation frameworks and post-implementation reviews
Desirable criteria
* In depth knowledge across a range of NHS services, systems and procedures
Values
Essential criteria
* Ability to demonstrate the organisational values and behaviours
Other
Essential criteria
* Ability to travel regionally and nationally in order to effectively deliver the change portfolio
Qualifications
Essential criteria
* Demonstrate Continuing Professional Development
* Post graduate qualification or equivalent relevant experience.
Desirable criteria
* Management Qualification or equivalent experience
* Recognised Change Management Qualification
* Recognised Project Management Qualification
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
Application Information
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
Pre-Employment Checks
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
If You're Offered the Role
You will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Sponsorship Information
We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.
No Smoking Policy
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.
Additional Information
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Job Description and Person Specification (PDF, 209.0KB)
* The Christie Values and Behaviours (PDF, 919.5KB)
* Strategy Brochure (PDF, 1.0MB)
* Travel to The Christie (PDF, 3.8MB)
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