Role: Sales Team Leader
Location: Romford
Hours: 37.5 hours per week
Shifts: Mon-Sun between hours of 8am-8pm
Salary: Up to £40,000 DOE bonus + benefits
CCA Recruitment are excited to be recruiting for a Contact Centre Sales Team Leader to join a thriving business. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.
If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Sales Team Leader:
* Coach and develop staff using performance management tools to improve KPI's and personal objectives.
* Continuous coaching and development of team to continue business success.
* Support in recruitment process whilst representing and promoting excellent brand image.
* Produce data in relation to team activity to identify any coaching and development needs.
* Effectively communicate with your direct line manager providing recommendations.
* Document and deliver monthly 1:1's.
* Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Sales Team Leader:
1. Experience managing a successful contact centre team.
2. Experience within performance management.
3. Ability to understand data analysing team performance.
4. Effective...