Location: Field Based - UK Salary: £35,000 to £38,000 per annum, DOE Hours: Full-time Caremark is one of the largest UK home care franchisors with over 143 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers’ homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services. Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026) Caremark is proud to be the British Franchise Association HSBC Franchise of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care. Why Caremark? At Caremark, we believe a great workplace culture drives exceptional results. Everything we do is guided by our six core values: Trustworthy | Honest | Compassionate | Positive | Accountable | Supportive You’ll be empowered to make a real difference in a supportive, values-led environment where your expertise is respected and your development is prioritised. The Role The role of the Systems Field Trainer is to provide technical training and system-related support for our approved systems, including but not limited to rostering and care planning software. A key focus of this role will be to deliver rostering and care planning software training to new Franchises and providing retraining to office staff when required. Key Responsibilities Provide technical support to new and existing Franchise Owners for approved software Delivering training and coaching for approved software, both online and face to face Supporting new Franchise Owners with their initial software onboarding Provide advice and guidance on system related issues to users and management team members Prepare, update and revise training materials and courses Manage projects and work-streams including training, system upgrades, changes, and system testing Support relationships with Franchise Owners, Franchise Support Centre staff and approved suppliers Support with auditing offices to ensure correct system usage and appropriate digital practices are being adhered to From time to time, carry out duties that may fall outside the summary of the role at the request of the Directors that are within the scope and spirit of employment with Caremark. Experience Good communication skills and self-confident Manage own workload and diary A problem solver with a positive can do attitude Technically minded but able to communicate effectively with non-technical users Have excellent attention to detail and be a team player Ability to provide positive leadership on allocated workstreams and projects Knowledge of domiciliary care would be beneficial Ability to remain professional when handling challenging queries and customers Be proficient in using Microsoft Office products Have experience of operational software/systems training or skills development Ability to learn new software and systems quickly Preferred candidates will have experience in using rostering software such as Access People Planner or similar rostering software used in domiciliary care businesses. It would also be preferred if candidates have experience in training or coaching users on effective use of software. Why Join Us At Caremark, you’ll be part of an organisation that genuinely cares about people, our customers, our franchise network, and our employees. As a member of our Franchise Support Centre team, you’ll play a vital role in helping new and established offices deliver outstanding care through effective, confident use of our systems. We offer: Meaningful Impact: Your work directly contributes to improving the quality of care delivered across our UK network. A Growing, Award‑Winning Brand: Join a leading franchisor recognised for excellence, innovation, and industry‑leading support. Development & Growth: We invest in your professional development, offering opportunities to expand your skills and progress your career. Supportive, Values‑Led Culture: You’ll be part of a collaborative team that lives our core values – Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive. Autonomy & Variety: With a mix of field‑based training, relationship‑building, and hands‑on technical work, every day brings new challenges and opportunities. Competitive Package: Including a car allowance, expenses float, and comprehensive support to help you thrive in your role. Benefits: 33 days of holiday (Including bank holidays) 5 Paid Volunteering Days per year £5,400 Car Allowance £300 float Annual Personal Development Budget Private Medical Insurance Life Insurance cover Eye Care Vouchers Company Pension scheme Free Wellbeing Counselling Program & Support Ongoing training and development opportunities. If you’re passionate about helping people succeed, enjoy empowering others through training, and want to be part of an organisation that truly makes a difference, we’d look forward to hearing from you. Apply now and become a key contributor to our Systems & Data department.