Job Overview
The ability to speak Welsh is essential for this post. This post is fixed term/secondment for 12 months to meet the needs of the service. The West Area Team is looking for experienced, organised and enthusiastic Receptionist to work at Tywyn Health Centre, Tywyn. This practice is currently being managed by the Local Health Board.
Main Duties
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. The post holder will be booking appointments and dealing with patient queries; therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) are also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day-to-day running of the practice, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
Working for our organisation
BCUHB North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.
Person Specification
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Qualifications
* A good standard of general education
* NVQ Level 2 in administration or equivalent qualification/experience
Desirable Qualifications
* ECDL
* Word processing qualification (e.g., RSA 2, or equivalent experience)
Experience
* Experience of using Microsoft office packages
* Experience of working in a busy reception or office environment
* Experience of dealing with the public on the phone and face to face
* Ability to work in a fast paced, ever-changing environment
Desirable Experience
* Experience of using an IT system (e.g., EMIS, Oracle, WPAS)
* Experience of working in a GP surgery or an NHS office environment
Skills
* Ability to input information onto a computer system with speed and accuracy
* Ability to deal with a number of different tasks simultaneously
* Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
* Ability to deal with issues on the spot
Desirable Skills
* Shorthand skills
Knowledge
* An understanding of confidentiality involved with post
* Knowledge of a range of administrative processes
Personal Attributes
* Ability to work as part of an integrated multi-skilled team member without direct supervision
* Flexible approach to the needs of the service including working at other sites when required
We are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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