- Proficiency in both German and English
- Experience in supporting Time, Payroll, or HR applications
- Familiarity with ADP eTime, WFM, or UKG WFC/Pro WFM is a plus
The role is a hybrid position, combining business analyst and IT operations support responsibilities.
The support role involves:
- Acting as level one support for integrations and functionality
- Transferring cases to ADP support if unable to address the incident and staying with the issue until it is resolved
- Serving as the conduit for support between the requestor and ADP
As a Business Analyst, this role will work closely with Business HR Admins to:
- Receive and document change requests
- Create detailed requirements
- Submit Service Requests to ADP
- Manage UAT and deployments
- Act as the conduit for enhancements and change requests between the requestor and ADP