Company Description
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology forms the backbone of our award-winning enterprise software solutions, enabling our customers to excel at critical moments—at the Moment of Service. Our commitment to internal AI adoption keeps us at the forefront of technological advancements, empowering our colleagues to unlock creativity and productivity, ensuring our solutions remain cutting-edge.
At IFS, we’re flexible, innovative, and focused on engaging with our customers and making a global impact. We aim to solve society’s greatest challenges, fostering a better future through agility, collaboration, and trust.
We celebrate diversity and are committed to promoting an inclusive workforce that reflects the many cultures, backgrounds, and viewpoints of our customers, partners, and communities. As an international company serving a global audience, our success depends on respecting diverse perspectives.
By joining us, you will be part of a global, diverse environment; join a winning team with a commitment to sustainability; and work at a company where we get things done to help you make a positive impact on the world.
We seek innovative thinkers to work in an environment where you can #MakeYourMoment. Powered by AI-driven solutions, we empower our team to challenge the status quo and make a difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
Job Description
We are seeking a visionary AI Design & Research Lead to establish our design practice. As our first design specialist, you will shape user experiences for our AI systems and conduct foundational research to inform product development. This pioneering role combines UX leadership, user research expertise, and the ability to build a world-class design team from scratch. You will work at the intersection of complex industrial systems and cutting-edge AI technology to create intuitive, impactful user experiences.
You will develop frameworks that make complex AI capabilities accessible and valuable across various industrial contexts. This leadership position requires a deep understanding of design principles and AI capabilities, with the vision to embed design as a core part of our product development process, leveraging AI for rapid design and prototyping, and attracting top talent to our organization.
Key Responsibilities
1. Establish and lead the UX/UI design framework for our AI-driven enterprise solutions
2. Conduct rapid user research to understand the needs, workflows, and pain points of industrial users interacting with AI systems
3. Develop intuitive interfaces that make complex AI capabilities accessible to non-technical users
4. Create design systems, patterns, and guidelines to ensure consistency and usability across our products
5. Lead research initiatives to identify new opportunities for AI applications in industrial contexts
6. Collaborate closely with engineering, product, and AI teams to integrate user-centered design into our development process
7. Develop recruitment strategies to attract top design talent
8. Define user perspectives in design decisions and promote user-centered design as a core value
9. Leverage AI to master rapid prototyping
Qualifications
1. Degree in Design, Human-Computer Interaction, Cognitive Science, or related field, or equivalent industry experience
2. 7+ years of experience in design strategy and UX/UI design, with at least 3 years focused on complex technical products or AI enterprise software
3. Proven experience conducting user research and translating insights into effective design solutions
4. Experience designing interfaces for AI or data-intensive applications
5. Portfolio demonstrating successful solutions for complex technical challenges
6. Strong understanding of design systems and scalable frameworks
7. Experience leading and building design teams, attracting and developing talent
8. Excellent communication skills and ability to advocate for design thinking organization-wide
9. Experience collaborating with engineering teams and understanding technical constraints
10. Comfort working in ambiguous environments and establishing design processes where none exist
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