Location: BM Catalysts, Mansfield site Job Type: Full-time Hours: Monday to Friday, 08:30 – 17:00 (40 hours per week) About the Role BM Catalysts is a leading manufacturing company specialising in catalytic converter systems for the automotive aftermarket across the UK and Europe. Due to continued growth, we are seeking a proactive and customer-focused individual to join our Internal Sales team. This is a fast-paced, office-based role where you will provide high-quality customer service and administrative support to both UK and international customers. Key Responsibilities * Handling incoming telephone and email enquiries * Processing customer orders accurately and efficiently * Liaising with couriers to track deliveries and resolve issues * Responding to product application and pricing enquiries * Managing warranty returns * Maintaining and updating records using Microsoft Excel and Office systems About You * Previous customer service experience is essential * Strong communication skills, both verbal and written * Excellent attention to detail and organisational skills * Confident using Microsoft Excel and Microsoft Office (minimum 1 year experience required) * Administrative experience is desirable * Ability to work effectively in a fast-paced team environment What We Offer * Full training and ongoing support * Friendly, close-knit team environment * Free on-site parking * 28 days holid...