Part-Time Temporary GP Practice Receptionist Location: Belfast BT11 Expected Hours: 14 - 21 hours per week (2/3 days) Schedule: 9am5pm per day with a 1 hour lunch break 1- 2pm Pay: £12.21 per hour Contract length: Minimum of 3 months Start date: Immediate start Job Summary: The practice receptionist is the first point of contact for patients and visitors at the surgery. This role involves managing appointments, handling patient queries, maintaining patient confidentiality, and supporting the clinical team with administrative tasks. Key Responsibilities: Reception Duties: Greet patients and visitors in a professional and friendly manner Answer incoming calls, deal with inquiries, and direct calls appropriately Book, amend, and cancel patient appointments using the practices computer system Check in patients on arrival and inform clinicians of their arrival Manage the reception area and ensure it is tidy and welcoming Administrative Support: Process repeat prescription requests according to practice policy File and scan documents into patients records using the practice clinical systems Update patient records with accurate and relevant information Support the team with recalls, referrals, and appointment reminders Communication & Confidentiality: Maintain patient confidentiality at all times Communicate effectively with clinical staff, colleagues, and patients Handle sensitive situations with empathy and professionalism Handle patient complaints in the first instance Follow data protection and safeguarding procedures Person Specification: Essential: Excellent verbal and written communication skills Good IT skills and familiarity with Microsoft Office and clinical systems Ability to multitask and work in a fast-paced environment Friendly, professional, and empathetic manner High level of discretion and confidentiality Desirable: Previous experience in a healthcare or reception setting Knowledge of NHS systems such as Vision software Understanding of medical terminology How to Apply: Send your CV by clicking Apply below. Closing Date for CVs Wednesday 23rd July 2025 at 12pm