Role overview:
Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Fixed Term Contract for 12 months
Full Time
Grade 1
Salary - £25,521.60 per annum
Working Hours/Shift pattern - 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PM
Hybrid working: Once fully trained, you will get the opportunity to work on a hybrid basis working approximately 2 days in the office office per week, though full on-site attendance may be required if pereformance concerns arise.
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Connections Advisor, you’ll work alongside experienced colleagues to ensure all telephony connection requests are completed accurately, while providing an industry leading customer experience.
This is a fast-paced role, where you’ll need to work accurately and quickly to meet your team and individual targets. But don’t worry, as well as your initial training period, you’ll be joining an established team so there will be people that can offer help and support.
Role overview:
As part of this role you’ll be responsible for:
• Ensuring the completion and timeliness of all activities according to monthly schedule
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
• Taking an active role in ensuring our partner’s and customer’s requests meet the criteria of the networks
• Taking individual responsibility for keeping up to date with all network changes and Currys promotions and propositions
You will need:
• Experience of working to tight deadlines
• Attention to detail
• Strong administration skills
• Good working knowledge of Microsoft Office, specifically Excel
• Flexible approach to work
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays
Why join us: