The Role
1. As the QA Technologist you will support in the Management of Superdry’s quality process to deliver premium quality products on time and in line with Superdry design aesthetic and fit consistency. This role is pivotal in ensuring Superdry customers receive premium quality, and involves working closely with our global AQL Inspection Team and Regional Offices to monitor our Suppliers’ quality performance.
You Will
2. Support Quality Assurance initiatives, managing the QA Assistant Tech
3. Work collaboratively with the Technical Manager, the wider Q&S team, Regional Offices, Suppliers and other key stakeholders to continuously improve and strive for the best outcomes, using key metrics to achieve and maintain Superdry quality standards
4. Be accountable for all daily AQL inspection decisions, striking the right balance between maintaining Superdry’s best-in-class quality and commerciality
5. Mentor and upskill the Assistant QA Tech, using quality issues as teaching tools to increase their experience and commercial awareness across all product categories
6. Oversee monthly reporting working collaboratively with the Technical Manager, including Supplier Quality Performance Reports, AQL Debits and other reports required to progress and deliver on key department strategy
7. Manage and analyse returns data, issuing meaningful reports as needed, and highlighting any risk to product quality or need for further action to wider stakeholders
8. Inform key stakeholders of post-shipment quality, performance or fit issues, sharing a clear picture of the history, solutions and options, and working with wider stakeholders to meet and maintain standards
9. Arrange and/or carry out DC inspections, setting the inspection parameters, and reviewing the outcomes in line with company requirements
10. Research and provide 3rd party re-processing options to the business for any shipped goods requiring improvement, liaising with the business stakeholders and re-processors to ensure swift resolutions
You Are
11. University educated with a related degree and/or extensive experience in a similar role• Experience visiting garment factories globally
12. Able to think and operate strategically and make well-founded, commercial decisions
13. Able to communicate and present effectively, including to senior stakeholders
14. Able to train and inspire others in managing and improving Superdry quality
15. Confident working on PLM and Microsoft 365 applications (including Teams, Excel, PowerPoint). Knowledge of PowerBI is an advantage
16. Able to work effectively at pace, embracing change in a busy environment, coping effectively with a high demand in terms of output
17. Diligent, with an excellent attention to detail, and also enthusiastic and determined with a positive attitude
Working for Superdry has never been so rewarding…
18. 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
19. An additional day off to celebrate your Birthday
20. Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
21. Company Pension scheme
22. All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
23. A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
24. Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
25. A health cash plan is open to all employees.
26. Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
27. Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
28. A range of learning and development materials to help you in your career and grow with us
29. We like to give back, so we allow our employees time off for volunteering work
30. A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
31. You’ll also have access to a Cycle To Work Scheme
32. A range of local discounts with businesses across Gloucestershire
At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.
We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.