Digital Mobilisation and Training Officer (12-month FTC)
Salary: Competitive
Location: UK (on-site 3-4 days a week)
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical FM background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management. If you are ready to join a team delivering game-changing technology implementations, apply now and be part of our forward-thinking organisation.
More about the role:
Key Responsibilities:
* Collaborate with business stakeholders, Compass business areas, and IT teams to support the development, deployment, and training of digital solutions.
* Support the Implementation and Technology team in delivering the Digital Technology programme.
* Conduct site visits to assist contracts with systems, training, and software mobilisation support.
* Work closely with mobilisation teams for new business and implementations.
* Support solutions partners with mapping, data gathering, and deployment during software development and mobilisation.
* Document and assist in data collection to support operational processes and system development.
* Provide system administration and on-site software support as needed, ensuring efficient operations.
* Create training documentation, reports, and system analyses.
* Develop industry-focused solutions for equipment, site support, and training initiatives.
Who you are:
Our Digital Mobilisation and Training Officer will have:
Technical Skills:
* Strong proficiency in Windows operating systems.
* Experience with Microsoft Office Suite and other common software applications.
* Knowledge of networking principles and basic troubleshooting.
* Familiarity with helpdesk and ticketing systems.
Soft Skills:
* Excellent communication and interpersonal skills.
* Strong attention to detail and problem-solving abilities.
* Ability to work independently and within a team.
* Customer-focused approach with a dedication to exceptional service.
* Experience in customer-facing roles is highly desirable.
* Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
* Mobile role within the UK with frequent overnight stays.
* Occasional after-hours or weekend work may be required.
* Fast-paced environment requiring quick thinking and adaptability.
* Organised working practices with a mature and calm approach to all user situations.
* Ability to write clear procedures, including technical and user documentation.
* Interest in all aspects of the role and keeping abreast of technical advances.
* Ability to drive and flexibility to travel around sites.
#J-18808-Ljbffr