Job description
Location: The Council House
Hours: 37 hours a week
Closing Date: 20/05/2026
Contract Type: Permanent
Want to make a real difference when it matters most?
As a Customer Service Officer, you will support residents at critical moments, helping them access the assistance they need and guiding them towards more stable outcomes. This is a highly rewarding opportunity to be part of a dedicated and compassionate service, where your impact will be felt across the community.
In the role, you’ll join a collaborative team that values expertise, initiative and continuous improvement. The role offers the chance to manage more complex cases, contribute to service development, and share your knowledge to support colleagues, providing excellent opportunities to grow your career while delivering meaningful, people-focused support.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
• Flexible work/life balance scheme
• Modern office environment
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers
The Opportunity
In the role of Customer Service Officer, here’s an example of what you’ll be doing to make an impact:
• Supporting residents in urgent financial difficulty by assessing their situation and identifying appropriate help and solutions.
• Managing more complex cases that require detailed conversations, careful judgement and the