Overview
We’re looking for an enthusiastic, guest‑oriented Reception Manager to lead by example, deliver exceptional hospitality and support the team’s performance.
What You’ll Be Doing
* Lead the reception team, ensuring a smooth, efficient check‑in/check‑out process and excellent guest service.
* Resolve guest queries promptly, representing the brand’s commitment to hospitality.
* Recruit, train and develop staff to reach their full potential.
* Drive sales at the desk and empower teammates to achieve revenue targets.
What You’ll Bring
* Creative leadership that motivates the team.
* Attention to detail and high‑standard service delivery.
* Passion for hospitality and guest satisfaction.
* Excellent communication and interpersonal skills.
* Analytical skills for problem‑solving and sales strategy.
* Knowledge of Opera (beneficial but not essential).
What You’ll Get
We offer a supportive environment with opportunities for career growth, a pension and healthcare scheme, and a range of well‑being benefits including:
* Monthly wage stream, salary advance options.
* Discounts and perks on retailers, dining, hotels.
* Refer‑a‑friend bonus up to £1,000.
* Interest‑free loans for commuting.
* On‑site mental health support and Employee Assistance Line.
* Fitness and wellness resources, gym discounts.
* Recognition awards and community events.
We are an inclusive workplace and encourage people from all backgrounds to apply.
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