Service Desk AnalystPermanent£26,000Manchester (Office based with one day a week working from home)An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations!Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. Key Experience Required:Previous Service Desk/Help Desk ExperienceHands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devicesExperience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.ITIL Foundation Level knowledge or Higher (desirable)Hands on knowledge of Telephony, including mobile devices and within Microsoft TeamsWell-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areasExcellent communication (written and verbal) and interpersonal skillsAbility to explain technical issues to those with non-technical backgrounds Responsibilities:Provide frontline technical support across multiple business areas for all software applications and end user computing hardwarePerform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devicesProvide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar)