Overview
As the Project Planner, the primary focus is to ensure customer requirements are met with precision and efficiency. Manage Ridgistorm XL projects pre/post order, coordinating every aspect from order processing to final delivery. Align resources, track progress, and facilitate communication between departments to deliver projects on time, with high quality and a strong customer experience. Act as the customer's single point of contact from inception to delivery to provide clear and consistent communication and swift issue resolution.
Responsibilities
* Scheduling of Ridgistorm XL orders in line with customer requirements
* Point of contact for contractors/installers
* Coordinate post delivery product support including complaints
* Ensure post order process meets agreed service level agreements
* Ownership of project tracking tool
* Own and facilitate weekly review meetings for pending/ongoing orders with relevant stakeholders
* Liaising with both internal & external sales to build an accurate order forecast
* Ordering of materials required to complete the projects
* Manage sub contracting options to agreed budget
* Site visits to undertake health & safety risk assessments
Qualifications
* Previous experience within a planning or scheduling role is essential
* Previous experience within purchasing would be advantageous
* Experience of managing multiple projects
* Strong computer literacy
* You must be a proactive team player
* Must have a valid UK Driving Licence
Benefits
* Entitled to 25 days holiday
* Pension contribution matched up to 8%
* Save as you earn Genuit Sharesave scheme
* Life assurance
* Enhanced maternity and paternity pay
* Free on-site parking
* Cycle to work scheme
* Free flu vouchers
* Various health and wellbeing initiatives
* Staff discount on all Genuit Group products
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