Chief Commercial Officer
Location: Flexible (Regular travel to Birmingham and Sheffield)
Package: Competitive salary commensurate with the role, plus equity
About Harper James
Harper James is a full-service commercial law firm built to serve the UK’s most ambitious SMEs. Since launching in 2014, we’ve grown to a140+ strong teamand have supportedover 6,500 clientsnationwide.
Ourunique subscription-based modelredefines how businesses access legal advice – flexible, transparent, and powered by our proprietary technology platform, Core.
With the backing ofLloyds Development Capital (LDC), we’re entering an exciting new phase of rapid growth:
* Scaling nationally and investing heavily in innovation
* Continuing to challenge what a modern law firm can be
* Working as a no-ego team driven by performance, collaboration and progress.
Role Overview
We’re seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.
As CCO, you will:
* Unite and lead sales, account management and marketing into a single, powerful commercial strategy
* Drive ambitious revenue and EBITDA growth
* Play a key role in shaping the firm’s future — with equity on offer for the right candidate.
Key Responsibilities
Commercial Strategy & Leadership
* Develop and execute an integrated commercial strategy across sales, account management and marketing
* Align plans with company growth objectives and continuously refine them to maximise revenue and profitability
* Drive innovation through creative and data-led approaches
Performance Management
* Define and own KPIs for all commercial functions
* Implement scalable processes and automation to systemise delivery
* Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback
Continuous Improvement & Growth Initiatives
* Monitor market trends and emerging opportunities
* Experiment with new channels, approaches and structures
* Challenge and evolve commercial processes to ensure they’re fit for the future
Strategic Planning & Recurring Revenue
* Build multi-year revenue and market expansion plans
* Strengthen and grow our subscription and recurring revenue models
* Influence product and service development to achieve long-term goals
Executive Collaboration
* Act as a key member of the Board and executive team
* Partner with the CEO and C-suite colleagues on overall company direction
* Provide commercial insight and report on performance at board level
Qualifications & Experience
Proven Commercial Leader
* 10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director)
* Strong track record of driving revenue growth and profitability in scaling businesses
Sales & Account Management Expertise
* Deep understanding of outbound and inbound sales engines
* Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn
* Experience building and scaling sales teams, implementing dashboards, and driving performance cultures
Marketing & Brand Strategy Acumen
* Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale
* Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high-quality lead generation
Data-Driven & KPI-Focused
* Target-driven approach, using metrics and insights to shape strategy
* Skilled in defining, tracking and acting on commercial KPIs
Leadership & Communication
* Inspiring and clear communicator with the ability to influence at all levels
* Confident presenting to boards, investors and clients
Board-Level Experience
* Experience operating at board or executive level
* Strong understanding of governance, strategy and investor relations
#J-18808-Ljbffr