Join Reebok Europe
Our client, Reebok Europe, is building something new. With ambitious growth plans across the UK and wider European markets, they are expanding their London team and looking for driven, commercially minded talent to be part of the journey. Based in Fitzrovia, you will join a dynamic, multicultural, and multinational environment with strong opportunities to learn, grow, and progress.
Reebok Europe is seeking a commercially minded Sales Operations & Customer Service Executive/Assistant to take ownership of the Amazon account, manage day-to-day operations, and ensure a best-in-class customer experience.
You will act as Amazon’s primary service contact, while also supporting the wider Sales Operations & Customer Service Team to maintain smooth order flow, strong communication, and operational accuracy across the business.
This role suits someone detail-driven, organised, proactive, and confident dealing with fast-moving e-commerce environments. You will work cross-functionally with Logistics, Sales, Operations and Warehouse teams, ensuring orders are processed correctly, deadlines are met, and customer expectations are delivered consistently.
Key Responsibilities
* Act as the primary customer-service contact for Amazon
* Build and maintain working relationships with Amazon contacts
* Produce order books aligned with customer needs and business targets
* Enter orders as required and manage customer data sets (pricing, SKUs, VAS)
* Work closely with Sales, Logistics & Operations to resolve issues and ensure smooth order flow
* Analyse orderbooks, flag risks and delays, communicate solutions
* Validate orders and ensure accuracy ahead of shipment windows
* Support warehouse allocation and coordinate on fulfilment timelines
* Communicate with customers regularly – occasionally including onsite visits
* Monitor fulfilment KPIs and customer satisfaction levels
* Assist with pricing, credits, invoices, terms and process questions
* Provide feedback on recurring issues and propose process improvements
* Attend training where needed and support special projects when assigned
* Scope may evolve based on business needs and market conditions
Profile
* Amazon experience essential
* 1–2 years general office experience
* Strong MS Office skills, especially Excel
* STYLEman beneficial (not essential)
* Confident communicator – written & verbal
* Organised, proactive, customer-first mindset
* Strong attention to detail
Excellent salary and perks