Join to apply for the Patient Pathway Coordinator role at University Hospital Southampton NHS FT.
Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Main duties of the job: We are looking to recruit a Patient Pathway Coordinator within the surgery department. The role will act as the first point of contact for patients under our care. You'll work alongside a multidisciplinary team including nurses, doctors and other administrative teams across the trust. The role will be essential for the seamless operation of our services and the patient experience with the trust.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non‑clinical roles may involve a mixture of on‑site and remote working. Specific details and flexible working options can be discussed as part of the interview process. UHS employees are entitled to a minimum of 35 days paid holiday (pro‑rated) and a generous pension scheme.
Detailed Job Description And Main Responsibilities
The role will support the administrative pathway for patients under the care of our services, including letter typing, booking outpatient appointments, booking elective surgery and other administrative tasks. You should have good communication skills, be organised, and able to work as part of a team.
Hours will be based during core hours (8 am–6 pm) Monday to Friday.
Qualifications, Knowledge And Experience
Essential criteria
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.
* Level 3 qualification in administration/customer service or equivalent experience, or vocational Level 2 qualification in administration/customer service or equivalent experience, with experience as an administrator or secretary in a customer‑focused environment and ability to use judgement to solve non‑routine enquiries.
* Knowledge and experience of secretarial or administrative procedures.
* Experience as an administrator or secretary in an organisation with a customer‑focused environment.
Desirable criteria
* Knowledge of medical terminology.
* Courses/further study demonstrating evidence of personal development.
* Vocational Level 3 qualification in administration/word processing/typing or equivalent experience.
* Diploma‑level qualification or equivalent experience.
* Experience as a medical or patient services secretary linked to a clinical service or customer‑focused environment.
* Proficiency in the use of all hospital computerised patient systems.
* Experience in understanding and analysing patient pathways.
* Knowledge of both local and national targets relating to RTT and cancer pathways.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
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