Salary: £23,000 - 63,000 per year Requirements: Degree, HND or equivalent experience in an electronic engineering discipline Experience and knowledge of hydro-acoustic products (desirable) Experience in offshore or supporting offshore roles, particularly in ROV or survey operations (desirable) Relevant experience in build or servicing of subsea electronic equipment (desirable) A proactive approach to dealing with challenges Experience in working directly with customers Strong attention to detail with focus on note-taking and recordkeeping Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users Ability to prioritise, multitask, and manage time effectively in a fast-paced environment Strong analytical and fault-finding skills Knowledge of Basic Computer Networking and Serial Communications Flexibility to travel to meet the requirements of the role (desirable) Willingness to participate in an on-call schedule for out-of-hour emergency support (desirable) Familiarity or personal interest in scripting/coding, such as Python or C++ (desirable) Responsibilities: Provide remote technical support via email and phone, diagnosing customer issues to resolve them without factory returns when possible Carry out investigation, servicing, repair, and calibration of customer sensors, along with associated administrative tasks Conduct service, repair and calibration work on Rental sensors as required Support the production and development teams as required Assist with the creation and maintenance of technical manuals and documentation as required Ensure that support processes are maintained and improved upon, in line with company and regulatory requirements Comply with management system procedures, including health, safety and environmental requirements within the company Convey a professional image of the company at all times Carry out any other tasks within the competence of the role and jobholder Technologies: Support Python More: We are Impact Subsea Ltd, located in Aberdeen Energy Park. Our Technical Support Engineer will play a vital role in providing onshore technical support and ensuring our customers have a seamless experience with our products. We offer a range of benefits including a company pension, private medical insurance, enhanced parental leave, and opportunities for flexible working arrangements. Our team is dedicated to continuous improvement and we pride ourselves on delivering high-quality service to our clients. last updated 12 week of 2026