Medical Underwriter, Stirling, Hybrid Summary of the role A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Medical Underwriter. They are looking for someone who will be responsible for pro-actively underwriting customer applications on multiple product types, ensuring that the business is written efficiently and effectively. You will also be in charge of making calls to customers, collating medical information which will enable decisions to be made on the customer's policy application. To be able to further interpret these alongside policy terms and conditions as part of the decision-making process. They are looking for candidates that have previous underwriting experience, especially medical underwriting. What you'll be doing Making underwriting decisions based on information received from the customer and medical documents (i.e. from GPs, Consultants) within approved authority limits. Communicating clearly with customers and third parties (including vulnerable customers and complainants) both verbally and in writing. Working accurately and efficiently to support the delivery of CSLs and any other relevant delivery metric. Instigating, supporting and driving through opportunities to improve the customer experience and journey, removing failure demand and waste. Focusing on continued personal development of skills and knowledge to support service delivery. Demonstrating behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk and Consumer Duty, identifying and raising emerging risks as appropriate. Observing contractual and legal obligations by always adhering to the company's corporate policies, procedures and guidelines. This includes, but is not limited to, Data Protection, Information Security and Financial Crime. Achieving individual and departmental CSLs and other measures or obligations that support the effective delivery of service. Supporting with any internal and external audits and ensure these are of an acceptable standard. This includes the support of any post issue accuracy checking and licensing within the team. What we're looking for Previous medical underwriting experience. Experience with Microsoft Office (exp: Word, Excel, etc). Good knowledge of procedures and technical standards. Good knowledge of relevant legislation, FCA principles, in particular, Consumer Duty. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.