The Office Administrator will handle all incoming calls and deal with customers at reception providing a friendly, professional and efficient business service at all times. The postholder will be required to be familiar with group products and services and will play a primary role in preparing and maintaining customer information for the wider sales team. Providing a comprehensive customer service to the general public is a key part of the role including forward planning, copy typing and proofing of Family Notices to deadline to ensure a streamlined and efficient business service.
Main Job Responsibilities:
* Ensure a comprehensive knowledge of group products and services to include all print and digital products and promotions.
* Sell print and trained in digital media advertising for Notice Boards, Recruitment, Classifieds, Features. Target customers for 'features' advertising.
* Keep customers updated on Company products and services through specific email marketing campaigns.
* Inspire customer confidence by providing a comprehensive reception service and have the ability to talk competently to customers about specific customer needs.
* Confidence to 'check in' with customers to gauge satisfaction with service and where appropriate, provide information on planned sales campaigns.
* Initiative to identify and pass on relevant sales leads to the Business Development team.
* Ability to deal with customer enquiries relating to Family Notices, memorial cards, public notices, job advertising, classifieds etc.
* Ensure Family Notices are correctly received and processed for the customer and for the Production team. Proofread finished pages.
* Maintain customer records and systems accurately and within GDPR regulations
* Process cash and credit card transactions and ensure and accurate cash up at the end of each day's business. Adhere strictly to North – West News Group's credit policy
* General office administration to include switchboard, post, subscriptions, maintaining Miles 33
* Handle any customer issues quickly and efficiently, ensuring a high standard of customer care and business service at all times
* Keep personal skills and knowledge up to date e.g. system, accounts processes, product knowledge, competitor activity
* Manage advertising copy to deadline
* Attend and make positive and supportive contributions to relevant meetings with sales and other company teams.
* Any other duties commensurate with role and within capabilities and as required by management
Relevant Knowledge and Experience
Essential
* Excellent customer service and sales skills with ability to show initiative
Desirable
* Previous customer services / office administration experience in a busy office
* At least 1 years tele-sales / sales experience with evidence of ability to sell print and digital products and services
Skills and Competencies
* Competent in MS Office /social media
* Excellent communication skills
* Strong planning and organisational skills
* Accuracy and attention to detail
* Effective problem solving skills
* Basic Accounts and cash handling
* A polite and confident telephone manner
* Able to work consistently to deadline
* Proactive, energetic and enthusiatic about customer services and sales.
* Commercial awareness and business skills
Other
* Flexibility to work across other Group locations as required
* Valid drivers licence to meet the requirements of the job in full.
This job description is subject to alteration based on the changing needs of North-West News Group; it is a summary of main duties and responsibilities, is issued as a guideline and is by no means an exhaustive list of complete duties required within the post.
Job Type: Full-time
Benefits:
* Bereavement leave
* Company pension
Work Location: In person