Senior Technical Services Manager
Location
London, W1F 7HS
Job Details
* Full time
* Monday - Friday (08:30-17:00) (site based with travel required across other London sites approximately 2 days per week)
* Up to £80,000 per annum DOE plus our Sodexo employee benefits package
* Opportunities for professional development
Overview
Engineer a brighter future. As a Senior Technical Services Manager with Sodexo, you'll play a vital role in ensuring the safe, efficient and compliant operation of a prestigious multi‑site London portfolio. Your leadership and technical expertise will drive engineering resilience, operational performance and continuous improvement across critical infrastructure environments.
We are seeking an experienced Senior Technical Services Manager (Cluster Lead) to oversee the delivery of Hard FM and Technical Services across the London Cluster. This senior leadership role is responsible for managing all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
Key Responsibilities
* Lead, manage and develop the Technical Services and Administration teams
* Ensure delivery of all Hard FM services to agreed SLA and KPI standards
* Manage planned preventative maintenance (PPM), reactive works and small projects
* Oversee contractor and subcontractor performance and compliance
* Ensure all statutory and health & safety compliance obligations are met
* Manage permits to work, RAMS and safe systems of work
* Support financial performance through cost control and budgeting
* Build strong client relationships and manage escalations effectively
* Drive innovation, process improvement and operational efficiencies
* Support lifecycle planning, engineering resilience and business continuity initiatives
* Produce clear operational and compliance reporting for stakeholders
Qualifications
* Degree, HND or equivalent qualification in Engineering or Technical discipline
* Strong multi‑disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
* IOSH, NEBOSH or equivalent health & safety qualification
* Leadership experience within Hard FM or Technical Services environments
* Experience managing teams across multi-site operations
* Strong understanding of statutory compliance and risk management
* Excellent stakeholder management and communication skills
* Commercial and financial awareness
* Experience managing contractors and supply chain partners
Benefits
* Salary up to £80,000 per annum (DOE) plus Sodexo employee benefits package
* Unlimited access to an online platform offering wellbeing support
* Extensive Employee Assistance Programme offering legal and financial advice, support with work or personal issues impacting wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme providing deals 24/7 across popular retailers (open to friends and family)
* Pension Plan membership
* Learning and development tools to support career growth
* Bike to Work Scheme to support environmental sustainability and fitness
* Enhanced benefits and leave policies across Sodexo UK and Ireland
About Sodexo
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
Diversity and Inclusion
We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds and identities. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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