Vapta Systems is one of the UK’s fastest‑growing workshop and fleet management software providers. Our technology is transforming workshops, fleets, and commercial operators across the UK — making their businesses more efficient, compliant, and connected.
Due to tremendous growth, we are now expanding our team again, seeking a Customer Success Manager to own the post‑sale journey for our customers. You will install the Vapta system on‑site, train users, guide them through go‑live, and ensure they get the maximum value from our platform.
This is a work‑from‑home role with regular UK travel, supported by a company vehicle and uncapped bonus/commission linked to customer success.
What You’ll Do
* Lead the customer onboarding journey from sale to full adoption
* Carry out on‑site system installations across the UK (vehicle provided)
* Deliver customer training for workshop teams, fleet teams, and management
* Build strong, trusted relationships and be the main point of contact
* Hand‑hold customers during go‑live, ensuring successful transitions
* Monitor customer usage and ensure high engagement and satisfaction
* Identify opportunities for additional modules, licences, and system optimisation
* Work closely with development and support to deliver a seamless customer experience
What We’re Looking For
* Experience in customer success, onboarding, field‑based implementation, or account management
* Strong communication and interpersonal skills
* Comfortable working from home and travelling to customer sites
* Confident in front of customers — training, problem‑solving, guiding teams
* Organised, reliable, and proactive
* Full UK driving licence (essential)
Nice‑to‑have
* SaaS experience
* Workshop, automotive, or fleet industry knowledge
* Technical or hardware installation experience
What We Offer
* Competitive base salary depending on experience
* Company vehicle
* Uncapped bonus & commission, based on successful customer journeys
* Quarterly company performance bonus
* Work‑from‑home flexibility + hybrid field‑based role
* Laptop, mobile, and equipment provided
* Opportunity to grow within a rapidly scaling UK tech company
* Supportive, friendly team culture with room for advancement
About Vapta
Vapta Systems builds smart, user‑focused workshop and fleet management software. Our platform powers inspections, bookings, invoicing, stock control, compliance, and fleet management for businesses across the UK. We’re known for our fast development, hands‑on support, and innovative approach to solving real‑world problems.
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