Central Services Administrator
Location: Heathrow Airport
Contract Type: Full-time
About The Role
We're looking for an organised and proactive Administrator to join our team at Heathrow Airport. You'll play a key role in supporting both Hard and Soft Services, ensuring smooth administration and compliance with processes and KPIs. This is a fast‑paced role where attention to detail and strong communication skills are essential.
Better places, thriving communities.
What You'll Do
* Manage all work orders across the Heathrow contract, ensuring timely completion.
* Support engineers, supervisors, and managers with service‑related administration.
* Monitor upcoming and overdue work orders and elevate issues where needed.
* Run and interpret Power BI reports to track performance.
* Coordinate weekly meetings with operational supervisors.
* Raise and receipt purchase orders, check quotes, and assist with finance queries.
* Upload approved quotes and documentation into client systems (Maximo).
* Distribute new jobs promptly to engineers and subcontractors.
* Maintain a 60‑day PM lookahead schedule for planned maintenance.
* Order and track uniforms, stationery, and deliveries.
* Answer calls professionally and take confidential meeting notes when required.
* Learn new systems and processes as they are introduced.
What We're Looking For
* Strong administration skills with the ability to multitask in a busy environment.
* Excellent attention to detail and organisational skills.
* Knowledge of Excel, Maximo, Oracle, SAP, and Power BI.
* Understanding of health and safety practices.
* Ability to build positive relationships and communicate effectively.
* Experience in managing KPIs and deadlines.
Benefits
We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access 50% of your earned pay before payday for a small fee and competitive loans.
When you join us, we’ll give you access to our flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost.
We give you access to high street discounts through our MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (including the opportunity to receive free shares).
We award our employees with Mitie Stars as recognition for their hard work, with cash prizes each month and a chance to win a top prize of £10,000 at year‑end.
Our success is a direct result of the experience and quality of our people, so we offer a diverse variety of training and development avenues via a wide selection of learning resources.
Further Information
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing chloe.smailes@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, hospitals and schools.
Join our Mitie Team
Together our diversity makes us stronger.
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