Job Description
Title: Concession Manager
Location: Selfridges Birmingham
Reports To: Retail Manager
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.
Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Responsibilities:
Sales management
* Ensuring an excellent customer experience in the store by enforcing the company's procedures
* Passing on the targets set by management to the team and ensuring that they focus on the indicators set (turnover, customer loyalty, UPT, AUR, ATV, sell-through, service...)
* Helping to implement any corrective measures required to increase sales (merchandising, stock, CRM, team motivation…)
* Assisting in setting up the clienteling strategy to build a high-quality customer portfolio and identify high-potential customers
* Using the retail space to best advantage in accordance with merchandising concepts and guidelines
* Organising and structuring work in the store
* Leading team meetings and ensuring that internal and external messages are clearly understood
Personnel management/staff development
* All personnel management tasks (planning, dealing with conduct issues and decline in performance...)
* Helping to assess the performance of a new member of staff
* Playing a proactive role in developing employees' skills and identifying and cultivating talents
* Motivating the team to ensure a continued improvement in sales results
* Coaching and training teams
* Setting targets for the team and informing members of results
* Taking part in annual/quarterly evaluations
Administrative management
* All administrative tasks (after-sales service, reporting, restocking...)
* Opening and closing the concession, monitoring cash flow, managing deliveries
* Ensuring a healthy amount of stock based on the level of business in the store
* Organising restocks if necessary based on sales
* Guaranteeing impeccable after-sales service
* Organising and conducting annual and rolling stock-takes
* Helping to monitor and coordinate general services (maintenance, cleaning, repairs in the store, ordering of supplies...)
Benefits
* Competitive salary
* Monthly and annual performance bonuses
* Enhanced pension contribution
* Generous holiday allowance after qualifying period
* Private health cover after qualifying period
* Enhanced Maternity, Paternity and adoption pay
* Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.