Head of Account Management
Location: Peterborough
Salary: £60,000-£75,000 + bonus + benefits
The Role
This is a senior leadership role with full responsibility for the performance and growth of the Account Management team.
You will ensure customers are:
* Onboarded effectively
* Fully engaged and attending
* Achieving real results
* Retained long-term
* Upsold appropriate services
* Paying on time
This is a hands-on, lead-from-the-front role focused on performance, standards and growth.
Key Responsibilities
* Lead, coach and develop the Account Management team
* Set and deliver KPIs across retention, attendance, upsells and performance
* Own onboarding quality and CRM accuracy
* Drive customer results and engagement
* Lead retention strategy and reduce churn
* Grow revenue through ethical upselling
* Oversee billing and payment compliance
* Act as escalation point for key issues
* Report on performance and commercial outcomes
What We're Looking For
* Senior experience in Account Management, Customer Success or commercial leadership
* Proven ability to lead high-performing teams
* Commercial mindset with strong retention and upsell experience
* Confident communicator and decision-maker
* Data-driven and results-focused
* Experience in education, services or construction an advantage
What You'll Get
* £60,000-£75,000 salary
* Monthly bonus
* Private healthcare & pension
* Company car / allowance
* Development & progression
* 25 days holiday + bank holidays + birthday off
* Access to national events and leadership exposure
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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