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Customer Consultant & Parts Advisor, Coventry
Location: Coventry, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: c4279f8ff733
Job Views: 3
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Overview
Are you looking for a position where you can make a difference, constantly learn new things, and be at the forefront of our award-winning customer service, working as part of the Aviva family?
Responsibilities
The Role:
We are looking for a Parts Assistant/Advisor to join our customer service team.
Our Customer Consultants are the face of Solus, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team environment, focusing on the customer and their needs. Our consultants identify opportunities to promote customer satisfaction and help embed a culture where everyone is responsible for the customer experience and works as a team to meet expectations. Whether updating customers by phone, sourcing vehicle parts, or planning transportation, you will work as part of the Solus team to ensure vehicles are collected, repaired, and returned to our customers.
No two customers are the same, and our focus on getting people back to normal is at the heart of what we do. Our Customer Consultant will be at the forefront of our award-winning customer service department.
Qualifications
Desirable qualifications and experience:
* A strong customer-focused background
* Parts knowledge and experience with parts ordering systems
* Driving experience with the ability to drive all types of customer vehicles, including cars and long-wheelbase vans, auto or manual
* Clean Full UK Drivers licence
* Excellent organisational skills
* Strong communication skills
* PC literate
* Passionate about customer service
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva, employing over 1000 expert people across 25 UK locations, and having repaired over 700,000 vehicles in the last 15 years.
Benefits include:
* Competitive bonus
* Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
* Excellent benefits and rewards packages
* Competitive employer-matched pension contributions
* Discounts on Aviva products and services
* Savings and benefits schemes
* Discounts and schemes for electric vehicle purchase for all employees
* Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
* Recognition for industry awards, customer service, apprenticeships, and IT systems
* Links with Thatcham for the best products and training in the UK
* Various locations, hours, and working patterns to suit our customers, business, and you
We welcome applications from people with diverse backgrounds and experiences. We are committed to inclusivity and support for all applicants.
What next?
Please apply online, and our recruitment team will contact you within 7 days.
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