Overview
We are looking for a Digital Operations Engineer specialising in Endpoint Configuration & Policy to join our Digital Operations team. In this role, you will support the design, implementation, and continuous improvement of endpoint configuration, compliance, and security policies across a global environment. You will work primarily with Microsoft Intune and modern device management technologies, contribute to platform stability, compliance targets, and ongoing service improvement, and provide third-line support for complex endpoint issues.
Key Responsibilities
* Support the configuration and lifecycle management of Intune policies, compliance settings, and security baselines
* Assist with endpoint security controls, including Defender for Endpoint and encryption policies
* Help standardise and govern endpoint configuration across regions
* Support Entra ID device management and Conditional Access troubleshooting
* Assist with patch management (Windows Autopatch, Windows Update for Business, and third-party applications)
* Monitor device compliance and contribute to reporting dashboards and insights
* Develop and maintain documentation, runbooks, and knowledge articles
* Support device enrolment technologies such as Windows Autopilot, Apple Business Manager, and Android Enterprise
* Assist with application packaging and deployment through Intune
* Provide third-line support for endpoint and policy-related issues
* Collaborate with internal teams and vendors to resolve technical challenges and improve services
Your Experience
* Experience in IT infrastructure, endpoint management, or end-user support
* Hands-on experience with Microsoft Intune or similar MDM platforms
* Experience working with Windows 10/11 in enterprise environments
* Understanding of Active Directory / Entra ID and cloud identity
* Knowledge of mobile device management (iOS and/or Android)
* Experience with patch management processes such as Windows Update for Business or Autopatch
* Familiarity with IT service management frameworks
* Understanding of endpoint security and compliance standards (e.g., CIS benchmarks)
Your Skills
* Strong working knowledge of Microsoft Intune
* Good understanding of Windows, iOS, and Android operating systems
* Knowledge of Entra ID and Conditional Access
* Understanding of endpoint security tools such as Defender for Endpoint
* Familiarity with Windows Autopilot and modern provisioning
* PowerShell scripting (desirable)
* Strong analytical and problem-solving skills
* Excellent communication and collaboration abilities
* Experience in documentation and process development
* Awareness of compliance reporting tools (e.g., Intune reporting, Power BI)
* Microsoft Endpoint Administrator Associate (MD-102) or working towards
* Experience with SCCM/MECM or third-party patching tools
* Exposure to AV or print technologies
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