Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?
If so, we'd love to hear from you.
At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: Starting rate £12.26 per hour, increasing to £12.92 once full training has been completed
Location: Soho Road
Job Type: Part-time Hours
Flexibility: Full flexibility from Monday to Sunday is required
The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs.
About The Role
As a Store Colleague at H&T, you'll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.
You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.
We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.
Key Responsibilities
Deliver exceptional customer service with a friendly and professional approach
Assist customers with a range of services including pawnbroking, retail sales, and financial products
Maintain high standards of compliance and store presentation
Work collaboratively with your team to exceed targets
Handle transactions accurately and securely
Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
Store Colleague Job Description
Click here to view the full Job Description.
Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T .
A DAY IN THE LIFE OF A H&T STORE
What We Offer
At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.
Benefits
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
30 days of holiday (including bank holidays), rising to 33 days with length of service
Flexibility to buy or sell holiday days to suit your lifestyle
Access to a private healthcare plan
Cycle to work scheme and season ticket loans
Preferential currency exchange rates
Generous staff discounts – up to 25% off jewellery and high-end watches
Incentive schemes to reward your achievements
Exclusive discounts at leading retailers via our employee perks portal
Ready to join a company that puts people first?
Apply today and start your journey with H&T - where your contribution truly matters to us, our customers and our local communities.