Description
Conduct work study on SBV processes and tasks
* Analyse and evaluate current and to-be operational processes at centres using data driven methodologies such as but not limited to time and motion studies, work sampling etc.
* Benchmark current performance in comparison to centres nationally and against industry standards as well as recommend improvements
* Investigate data abnormalities and discrepancies to identify root causes, implementing the necessary corrections and adjustments to align with operational realities.
* Use Lean, Six Sigma, and other methodologies to identify inefficiencies and propose solutions.
Collate work study data into common tasks and processes
* Consolidate and categorize work/time study data to establish standardized tasks and processes.
* Present the work/time study results to relevant stakeholders and address queries.
* Develop task libraries and process templates for operational consistency.
* Adherence to Process Architecture and quality standards of process designs.
* Confirm that the process architecture library is up to date and correct.
* Provide insights based on data analysis to support decision-making and continuous improvement
* Identify, assess and mitigate process-related risks.
* Develop end-to-end process maps that visualise key workflows, tasks and decision points.
* Effectively and accurately use process mapping tools e.g. Visio to create clear and detailed diagrams.
* Verify that process maps align with operational standards, compliance and risk management requirements.
Stakeholder engagement and coordination
* Continuously collaborate with relevant stakeholders to align process improvements with business objectives.
* Facilitate meetings and workshops to gather feedback and ensure smooth implementation of process changes.
* Serve as the liaison between technical and operational teams for process enhancement initiatives.
Support costing and pricing of new products and customers
* Provide process-based insights to support the costing and pricing of new products and customer engagements through simulated processes.
* Identify cost-saving opportunities and provide recommendations based on process optimisation.
* Apply basic and advance methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements.
Determine productivity KPI’s at centres
* Establish key performance indicators (KPIs) through productivity benchmarking to measure productivity
* Work with relevant stakeholders to align operational goals and strategic objectives.
* Identify areas of waste, inefficiencies and bottlenecks within the operations
* Identify underutilisation of facilities, infrastructure and resources and develop strategies in conjunction with relevant stakeholders to maximise their use.
Prepare and deliver relevant reports
* Prepare and deliver reports on process performance, operational efficiency and KPIs to relevant stakeholders.
* Provide insights and recommendations based on performance data, audits and operational reviews.
* Track and report on the status of process improvement initiatives and their impact to Operations.
* Collaborate with other stakeholders to provide comprehensive reporting of key metrics including resources utilization, cost savings and waste reduction.
* Continuously verify and assess that deliverables and performance of processes are being monitored, identifying and reporting deviations promptly.
Drive process improvements in the cash value chain
* Lead business process improvement initiatives aimed at improving efficiencies and effectiveness of operations.
* Apply various applicable Industrial and System Engineering principles in process constraints and opportunity identifications as well as solutioning
* Define process performance criteria and requirements in terms of time, cost, resources
* Act as a coach to line managers and other process custodians regarding process re‑engineering and improvement methodologies and principles
* Perform business impact analysis as per requirement.
* Deliver project objectives to achieve desired quality and impact within the time period planned and within the approved budget.
* Provide input into test policy and procedural manuals, job aids and quick references to verify logic and support to the change.
Governance
* Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
* Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
People Management
* Provide leadership to employees within SBV and provide strategic and operational oversight of one’s department.
* Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected.
* Creates a conducive environment which translates into productivity and high morale within SBV.
* Leading the focus on talent to instil value creation for high value contributors.
* Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV.
* Be an advocate for SBV’s Talent Management Process
* Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
* In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.
Drive the organisation culture
* Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
* Act as a change management architect in periods of change to ensure business continuity.
* Manage the integration of business units into a seamless end to end solution for customers.
* Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
* Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Work Experience Required
* 3 years’ experience in work study including time and motion studies or process planning in an operational environment of which;
o 2 years in scientific methodologies associated with efficiency improvements
* Experience in cost accounting, and activity-based costing: Advantageous.
Minimum Education / Qualification Required
* Degree: Industrial Engineering
Work Level: Management
Job Type: Permanent
Salary: Market Related
EE Position: Yes
Location: Houghton
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