Customer Success Manager (Maternity cover)
Location: Remote (within the UK), with occasional travel for meetings or events
Type: Full-time | Maternity cover
Salary: £32,000-£40,000 based on experience + bonus
Hi, we're Lumar!
We’re a website optimization platform that unites teams, data, and insights to fuel high performing, revenue-driving websites. Lumar makes optimization simple, from SEO and site speed to accessibility, GEO, and custom metrics - all in one platform. With built-in collaboration tools and AI-driven efficiencies, we streamline workflows so teams can focus on what matters most: growth.
And that’s where you come in.
What you’ll be doing
We’re hiring two maternity cover roles at Lumar:
* Customer Success Manager
* Customer Success Manager (focus on Agencies – with high touch CS accounts)
Both roles are 10 month fixed-term contracts, starting in November to allow for onboarding and handover.
As a Customer Success Manager, you will serve as the primary point of contact for our clients, ensuring they receive maximum value from our products and services. You will play a key role in building strong, long-lasting relationships, driving customer satisfaction, and supporting our clients’ growth and success.
Key Responsibilities
* Ensure that Lumar clients understand and receive the absolute most value out of the Lumar platform, driving engagement and adoption
* Lead a structured onboarding programme, including training and providing relevant support
* Coordinate with Professional Services team to ensure timely completion of key deliverables
* Negotiate renewals and secure retention of your portfolio of clients
* Oversee the day-to-day account administration of clients
* Maintain accurate client records in Hubspot and other systems
* Collaborate with other departments to provide feedback and insight from clients
* Build brand loyalty by being personable, proactive and supporting in all client interactions
* Represent Lumar at various industry events
Key Criteria
* A self-starter who has the ability to deliver in a fast-paced and dynamic environment
* An excellent communicator who can quickly build strong relationships with clients
* Great written and oral presentation skills in English (similar to native level)
* A strong potential to learn a technical product inside out
* A high degree of self-motivation and ambition
* A genuine interest in the technology space
* A naturally curious mind with a passion for keeping up with the latest trends and developments within the SEO and digital marketing industry
* Experience in a Customer Success/Support role or similar
* Experience with CRM software is a benefit
Our culture:
Lumar is committed to its cultural values. They’re not just platitudes, they’re the DNA of our entire company.
* We are agile
* We work as one team
* We make an impact
* ...and we make it fun!
Our people stay at Lumar because they feel challenged, supported, and part of something meaningful. Our average tenure is over 4 years, and in our latest engagement survey, 85% of our team said they’d recommend Lumar as a great place to work.
Benefits and perks
* Global footprint, with clients in 55+ countries
* Private medical and dental insurance through Vitality
* Monthly budget for health and wellness activities
* 25 days of paid annual leave
* 2 paid personal days per year
* Summer Fridays (mid-June through August)
* Annual personal learning budget
* Company option shares
* Hubble credits if you would like to work from a co-working space
Lumar is an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender identity, national origin, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs. We are committed to fostering an inclusive workplace where everyone can thrive.
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