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Do you love working in an office, customer facing and dealing withall aspects of administration tasks, but you’refrustratedbecause your current role feels like adead-end and you are not beingrecognised or appreciated for your time and efforts?
Do you love beingpart of a team, have akeen appetite for learning, and are you great at multi-tasking and prioritising, but feel you’re not beingrewarded in a way that reflects your skills and qualities?
Do you want to join a progressive Plumbing and Heating Companythat isleading the way in its sector, and do you want to be part of a team who aregrowing in success and offer career prospects?
If you areconfident and professional with a goodtelephone manner, if you have excellenttime-keeping skills and able toadapt to changing priorities, then this is the job for you!
Our client is awell-established and progressive companybased in Orsett, Essex, and carry out plumbing and heating installations primarily in residential and light commercial properties within the M25 and home counties.
This isinitially for maternity cover for up to one year, but they expect to make this permanent as they are a growing company.
Benefits They Offer
* Closed on bank holidays
* Christmas and New year office closure
* Free On-site car parking
* Company laptop
Salary & Hours
* Hours: Full Time; 40 hours; Monday – Friday between 8.30am – 5.00pm (30 mins unpaid lunch break)
Duties and Responsibilities
* Answering office phone – Daily queries and checking emails and WhatsApp – Responding to queries as required.
* Speaking with Engineers daily to gain updates and actions needed for you to support them to complete their work.
* Sending out invoices for completed work – Finance department to have set up ready to send.
* Calling clients and tenants to make bookings for the Engineers.
* Working with Estate Agents to arrange bookings and passing on quote information to the quoting team.
* Call clients following work being carried out by the team checking clients are happy and asking for reviews
* Log staff attendance, marking down absence ready for the Finance team to process payroll.
* Log where clients are hearing about our client so this can be monitored for marketing purposes.
* Managing service m8 schedule, booking jobs, closing jobs and converting into quotes file ready for quoting team.
* Arrange Worcester callouts for clients when required.
* Monitor boiler service and gas certs due and arrange with clients when required.
* Ad hoc admin duties as required to support the office team.
Results Expected
* Client queries are dealt with within a timely manner showing the highest level of customer care at all times.
* Excellent communication skills when speaking to clients, Engineers and the office team to ensure productivity.
I Will Meet These Standards
* Honesty and Integrity – They tell the truth no matter how difficult it might seem.
* Friendliness – They approach all of their customers, suppliers and colleagues with a smile and look to have friendly conversations at all times.
* Ownership – They are in charge of their roles and they always exhaust all resources before passing the issueon.
* Appearance – They represent their company while at work and always look to promote a professional image in the way they dress.
* Teamwork – They are all on the same team and always work together in pursuit of a common goal.
* Communication – They always talk positively about their business and teammates and always foster a positive working environment.
* Excellence – They strive to be the best in every aspect of their roles.
* Fun – A major part of their time is spent at work. Creating a fun and enjoyable environment is key to their success.
Knowledge, Skills and Abilities
* Experience working with Xero software would be preferred but not essential as can be trained.
* Ability to multitask in a busy office setting and also work independently.
* Able to use initiative and find their own solution to carry out tasks.
Experience Needed
* Working within an office setting
* Customer service experience required
Other/Special Requirements
* Hold a full driving licence and have own transport as no public transport to get to office.
If you are a highly motivated and experienced individual looking for a challenging and rewarding career opportunity, then our client wants to hear from you. Come join their team and contribute to their mission of delivering exceptional plumbing and heating installations.
Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them.
Our client looks forward to hearing from you. Don't miss this opportunity.
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